VETS is committed to helping our federal and civilian customers achieve their mission objectives. Our approach harnesses VETS’ past experience and expert staff to provide responsive, cost-effective mission support services to solve our customer’s most complex challenges. Our Mission Support services result in measurable, concrete client outcomes. Grounded in best practice industry standards, including Lean Six Sigma, the Carnegie Mellon Capability Maturity Model Institute (CMMI), Information Technology Infrastructure Library (ITIL), the International Organization of Standards (ISO), and Project Management Institute (PMI), VETS solutions are consistently reliable and reiterative.

 

Access Control / Security

VETS has proven capabilities in access control and security, having performed these functions for our DoD customers. We have DoD security operations including facility, personnel, and package inspections. Our Access Control Officers (ACOs) manage visitor access control by issuing required badge(s). VETS ACOs ensure visitor certification through the Joint Personnel Adjudication System (JPAS) or by hard copy, and they verify authorization for specific visits and facility access. Our ACOs proactively ensure physical security and access control. VETS AOCs report any issue not specifically authorized by government regulations, guidelines, policies, or procedures.

Customers We Have Supported:

  • Department of Veterans Affairs

 

Services We Have Provided:

  • Access Control Support

  • Gate Guards

  • Physical Security Support

  • Visitor Registration/Control Support


Acquisition Support

VETS understands the importance of the acquisition process in today's government. We have an in-depth understanding of the acquisition life cycle and bring highly knowledgeable personnel who can assist in any phase of the acquisition process. We have a wealth of experience in acquisition support, training, and systems/process improvement.

Customers We Have Supported:

  • Department of Veterans Affairs

  • Federal Aviation Administration

 

Services We Have Provided:

  • Acquisition Tracking System Development/Maintenance

  • Contract Administration

  • Contract Administration Training

  • Contract Close-Out

  • Contract Close-Out Training

  • Contracting Officer Representative (COR) Training

  • Dealing with Contract Issues and Deficiencies

  • Decision Support Systems (DSS) Development/Maintenance

  • Independent Government Cost Estimates (IGCEs)

  • Independent Government Estimate (IGE) Training

  • Performance Work Statement (PWS) Training

  • Preparation of Acquisition Plans

  • Preparation of Contract Desk Guides

  • Preparation of Performance Work Statements (PWS), Statements of Work (SOWs), and more

  • Proposal Evaluation Team Support

  • Source Selection Process Training

  • Work-Flow Based Acquisition Systems


Administrative Support

VETS has demonstrated experience providing effective administrative support for complex projects. We have provided analysis, and statistical reporting, developed presentations, prepared, and maintained budget information, and maintained records, logs and spreadsheets, and administered briefings. VETS brought unique experience providing administrative support for United States Citizenship and Immigration Services (USCIS) headquarters, in which we coordinated activities at Service Centers with five locations across two states, as well as activities of subcontractor team members.

Customers We Have Supported:

  • Department of Homeland Security

  • United States Citizenship and Immigration Service

 

Services We Have Provided:

  • Case Management File Tracking

  • Data Collection

  • File Operations

  • Help Desk Support

  • Mail Operations

  • Scanning

  • Quality Control


Help Desk / End User Support

As the nature of help desk support shifts to support a more mobile workforce, VETS provides mission-critical help desk solutions to support our customer’s evolving needs. VETS brings core competencies in providing all levels of help desk and end user support. Our help desk support experience ranges from local customers in a single location to supporting users worldwide, including Army, Navy and Air Force personnel deployed to tactical environments.

Customers We Have Supported:

  • Air Force: Air Mobility Command

  • Army: Surface Deployment and Distribution Command

  • Centers for Medicare & Medicaid Services 

  • Defense Information Systems Agency

  • Department of Homeland Security

  • Department of Veterans Affairs

  • Federal Aviation Administration

  • Small Business Administration

  • United States Department of Agriculture

 

Services We Have Provided:

  • 24/7 Staffing Where Necessary

  • Customer Service

  • Equipment Inventories

  • Help Desk Ticketing

  • Perform Software Upgrades

  • Problem Analysis and Resolution

  • Review of Help Desk Policies

  • Single Point-of-Contact for User Assistance and Problem Reporting and Tracking

  • Software Problem Resolution Based on Vendor Bug Fixes Available via Remote Download

  • Support Desktop Refresh

  • Tier 2 and 3 Level Support

  • Training

  • Trouble Calls Analysis to Reduce Recurring Calls


Intelligence / Imagery Analysis

VETS brings demonstrated experience providing Intelligence Support Services to the Defense Intelligence Agency (DIA) and the National Geospatial Intelligence Agency (NGA). Our support encompasses Intelligence Analysis, Imagery Analysis, Network Engineering, Infrastructure Support, Program and Financial Management, Counter-Terrorism Support, Plans and Operations, and Staff Augmentation. VETS is currently supporting the DIA with on-site technical support for their Enterprise Service Delivery Center (ESDC) operations. VETS has supported the NGA in their combat support agency role of collecting, analyzing, and distributing geospatial intelligence in support of national security.

Customers We Have Supported:

  • Army Intelligence and Security Command

  • Defense Intelligence Agency

  • National Geospatial-Intelligence Agency

  • Office of the Secretary of Defense

 

Services We Have Provided:

  • Counter-Terrorism Support

  • Imagery Analysis

  • Infrastructure Support

  • Intelligence Analysis

  • Network Engineering

  • Plans and Operations

  • Program and Financial Management

  • Staff Augmentation


Program Management Support

Effective program management is critical to ensuring a project stays on schedule and on budget. VETS brings highly experienced managers to oversee complex, mission-critical engagements for customers. VETS provides high quality Program Management Office (PMO) Support Services to our government customers. Effective program management support is key to the success of projects. We provide a wide range of program management support services to meet your needs.

Customers We Have Supported:

  • Department of Health and Human Services

  • Department of Veterans Affairs

  • Federal Aviation Administration

 

Services We Have Provided:

  • Administering and Maintaining Program SharePoint Sites

  • Business Process Analysis (BPA)

  • Consulting Support Services

  • Developing and Managing Project Cost Models

  • Developing and Updating Monthly Product-Oriented Integrated Master Plan (IMP) and Integrated Master Schedule (IMS)

  • Earned Value Management System (EVMS) Reporting

  • Ensuring PMO Software Development Life Cycle (SDLC) Policy Compliance

  • Financial Management and Business Case Justifications for IT Programs (Office of Management and Budget [0MB 300])

  • Financial Management Support

  • Generating Program Control Reports

  • Planning, Project Schedules, and Project Budgeting

  • Project Costing and Project Initiation and Close-Out Activities

  • Program Management Support

  • Reviewing PMO Policy for Compliance

  • Work Breakdown Structure (WBS)


Staffing Support

With 13 years of staffing experience, VETS has a methodology for successfully identifying, qualifying, placing, and managing highly qualified contract labor personnel for our corporate partners in support of a variety of government projects. We understand in today's competitive business environment finding the right person with the right skills quickly is critical to an organization’s success. We have deep knowledge of the government's project life cycles and we add value at each phase of the process. Our ability to anticipate changing requirements and then build, strengthen, or augment project teams helps our customers achieve their unique goals.

Customers We Have Supported:

  • Census Bureau

  • Department of Homeland Security

 

Services We Have Provided:

  • Acquisition and Financial Support Services

  • Business Analysis and Process Reengineering

  • Database Administration

  • Enterprise Resource Planning (ERP)

  • Help Desk

  • Highly Cleared Personnel

  • Information Assurance

  • Network Engineering

  • Program Management

  • SharePoint Development and Administration

  • Software Development

  • Software Testing and Full Life Cycle Support


Training (Classroom and Distance Learning)

VETS has provided customized virtual and in-person training solutions to meet the needs of our government and commercial customers. Our customers realize direct dollar savings and other returns on investment (ROI) from training solutions we have developed and deployed. Customers that use VETS to create training solutions not only gain a competitive edge, but also realize the advantages of an educated, motivated, and productive workforce.

Customers We Have Supported:

  • Air Force

  • Army: Surface Deployment and Distribution Command

  • Veterans Affairs Acquisition Academy

 

Services We Have Provided:

  • Computer-Based Training (CBT)

  • Coursework Development

  • Curriculum Development

  • E-Learning / Distance Learning

  • Instructional Systems Design (ISD)

  • Instructor-Led (Classroom) Instruction

  • Learning Portal Solutions

  • Learning Strategy Consulting

  • Preparation of Training Materials

  • Roll-out Expertise and Return on Investment (ROI) Analysis

  • Training Outsourcing

  • User's Guide Preparation